Leading and Managing Change

Introduction:

Recession, globalisation, cheaper technology and crises in financial markets are just a few of the causes of enormous change in the business world. A business which stands still will fail and so it becomes imperative to be able to recognise what drives change in our businesses and how to lead and manage the change which must inevitably occur

This highly interactive and practical programme is designed to help anyone with responsibility for change at work to:

Understand what makes change necessary
Know exactly when to make changes
Know what to change
Know how to galvanise organisational support for change and win ‘hearts and minds’ at all levels
Be able to communicate change so people listen

Objectives
By the end of the course you will:

Understand the business drivers for change
Know the best time to make changes
Know how to prepare the organisation for change
Understand the psychology of change, what motivates people, how they will react to change and how to manage those reactions
Be able to manage both the corporate and national cultural aspects of change
Be able to produce stakeholder value through change
Be able to apply a range of analytical tools to assist at each stage in change
Know how to communicate change effectively

Training Methodology:

We use accelerated learning techniques to embed learning and enhance recall. Every theory is immediately grounded in day to day practice so that delegates can apply everything they have learnt on their return to the workplace. We use a variety of small and plenary group discussions and activities, encourage delegates to present their own ideas and challenge each other in a safe environment, so that they learn not only from the instructor but through shared experience

Organisational Impact:

Change is a constant, and so it is imperative that as many people as possible are equipped to manage it. Delegates will return from the programme with a solid grounding in how to identify areas which require change, when that change should take place and how to manage the change effectively. The effects will quickly be seen in the ease with which change is managed at any level in the organisation whilst causing minimal disruption to business as usual

Personal Impact:

Delegates will develop a sense of confidence in managing change, both from a task and results viewpoint and from a people focus. They will learn how to apply tried and tested techniques for managing organisational change in a practical way which wins over hearts and minds, helps others to see the real reasons for and benefits of change and ensures that they are able to work with everyone involved in the change to make it work as effectively as possible

SEMINAR OUTLINE
Foundations of Change:

Welcome, Introductions, Programme Objectives, Personal Objectives and ‘Ground Rules’
“Seescapes” and “Soundscapes” – how change has been a constant in your lives
Business Strategy and Change
The Importance of Strategy
Defining Strategy
Strategic Drift
STEEPLE Analysis
Where is your Organisation Now?
Drivers of Change
Business Drivers of Change
McGahan’s Trajectories of Industry Change
Competitive Strength and Competitive Advantage

Preparing for Change:

Review of Day One
Why Change often Fails
Commonest causes of failure in change initiatives and what to do about them
Causal model of Change
Burke-Litwin
Financial Perspective
Customer Perspective
Business Process Perspective
Learning and Growth Perspective
The Balanced Scorecard
Organisational Fitness Model
The Sigmoid Curve
Change in Teams
Force Field Analysis
Helpers and Blockers for Change
Porters’ 5 forces
McKinsey 7s
Change Readiness
Organisational Fitness
Timing of Change
Analytical tools

People and Change:

Review of Day Two
Reactions to Change
Managing Reactions to Change
Personal Effects of Change
The Emotional Loop
Glasser’s Drivers
ABCD theory
Pink’s “Drive” theory: rewards and cognitive skills
Herzberg – Hygiene and Motivational factors
Stakeholder Mapping
Stakeholder Management
Stakeholder Value
RACI Analysis
Kano’s Customer Satisfaction Model
Motivation to Change
Stakeholders and Shareholders
Delighting our Clients and Customers with Change