Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Management & Leadership Training Courses

The Certified Competent Manager


This comprehensive development course will give you the tools and skills you will need to manage your team and be a Competent Manager covering all aspects of modern management, this is your opportunity to learn and practice a whole range of tried and tested and cutting edge techniques for managing people. You will leave the seminar with added confidence to get the very best out of your team and manage in a way that will motivate and inspire your team to achieve greater results and work more productively. By using the techniques learned on this course you will soon be seen within your organization as a Competent Manager

Targeted Groups:

  • Managers
  • Supervisors & Team leaders
  • Human recourses department

Course Objectives:

At the end of this course the participants will be able to:

  • Develop their understanding of the skills and competencies required by the competent manager
  • Develop an understanding of different approaches to management, including leadership styles
  • Learn how to performance manage teams and individuals
  • Improve leadership, supervisory and management skills
  • Understand how to manage and develop teams
  • Consider the role of negotiation, influencing and persuasion for the competent manager
  • Plan their continuous professional development
  • Establish clear and concise goals for the organization, department, and employees
  • Gain a greater understanding of highly effective management tools

Targeted Competencies:

  • Management skills
  • Leadership skills
  • Performance management
  • Negotiation skills
  • Time management
  • Communication skills

Course Content:

Unit 1: The Role of The Competent Manager:

  • Identifying the skills and competencies required by the role
  • Understanding how management has to adapt to the culture
  • The new business reality and is impact on managers
  • Building a professional development plan
  • Creating business culture within our team
  • Creating minimum behavioral standards
  • Risk, reward, and motivation

Unit 2: Discovering The Difference Between Management and Leadership 

  • Reviewing alternative approaches to management
  • Establishing your leadership and management style
  • Identifying the impact your leadership and management style has on your team
  • Learning that personality styles and assigning responsibility are linked
  • Understanding the mindset of your staff
  • How to run effective team meetings
  • How to hold performance improvement meeting
  • Time management

Unit 3: Understanding The Performance Management Cycle:

  • Identifying and agreeing on individual and team objectives
  • Ensuring everything is in place for excellent performance
  • Monitoring performance
  • Reviewing performance and giving feedback
  • Effective questioning techniques
  • Silent coaching to improve individual performance
  • Listening a managers greatest weapon
  • 4 quadrant model of motivation

Unit 4: Identifying Stages of Team Development:

  • Understanding the difference between a group and a team
  • Different team roles and their contribution to a successful team
  • Identifying and planning effective team development
  • How to present our ideas to the team
  • Communication tools for managers
  • The relationship bank account
  • Deposits and withdrawals
  • Creating a culture of recognition
  • The recognition formula

Unit 5: Negotiation Styles and When They Might Be Appropriate:

  • Influencing your line manager, colleagues and customer
  • Identifying appropriate opportunities and strategies for persuasion.
  • Negotiation secrets to help you win
  • Letting the other person Save face
  • Case study of elite negotiators
  • Continuing development schedule
  • Readers are leaders

Management & Leadership Training Courses
The Certified Competent Manager (ML1129)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966