Managing & Motivating Towards Excellence: Skills, Competencies, Traits & Techniques

Introduction:

To create high levels of customer satisfaction and achieve the organizational mission, organizations must become “One Big Team Working Together”. Everyone must contribute their ideas, working together as internal customers. This requires a radical shift in the “management” paradigm where leaders and professionals realize the importance of employee involvement in the management process i.e. the importance of encouraging and motivating employees to contribute their ideas as well as to harness the employees’ potential, and adopt a major change of role.

In the post-Industrial “command and control” era, business demands a new breed of leader who couples technical skills with good people leadership - the ability to manage and motivate for excellence.

Targeted Groups:

• Managers
• Supervisors
• Team leaders
• Employees who are being prepared to be promoted to a managerial role

Course Objectives:

At the end of this course the participants will be able to:

• Manage and motivate their employees towards excellent performance.
• Learn to help their employees to harness their full potential towards excellence in the workplace.
• Understand employees’ personal needs and motivate innovative thinking
• Apply knowledge of individual differences to motivate others
• Remove blocks to motivation and develop people skills to motivate others
• Gain insights into their strengths and weaknesses and leadership styles
• Understand the emotional makeup of their teams, colleagues and customers
• Develop leadership competencies and skills to motivate employees
• Understand and begin to practice innovative leadership
• Build a foundation for continuous Improvement
• Be able to harness their employees’ emotional intelligence to release creativity in the workplace
• Understand and practice key people skills to motivate towards excellence
• Aspire to leadership that buys into the “achieving excellence” model

Targeted Competencies:

• Leadership skills
• Team management
• Emotional Intelligence
• Communication skills

Course Content:

Unit 1: Adopting The New Organizational Culture Through Understanding People:

• Importance of perception
• Perception in the workplace
• Maximizing our perceptual ability
• Type & trait theories of human personality
• Understanding Personality styles
• Optimizing our personality strengths
• Removing emotional blind spots
• Appropriate self-disclosures

Unit 2: Motivating Employees:

• Understanding motivation
• Motivating ourselves and others
• Applying theories of motivation in the workplace
• How leaders can motivate employees
• Removing blocks to motivation
• Motivation for excellent performance
• Motivating a high-performance team
• The Art of Giving and Receiving Criticism

Unit 3: Motivating Innovative & Creative Thinking in The Workplace

• Psychological principles of creativity in the workplace
• Encouraging creativity for continuous improvement
• Convergent & divergent thinking
• Understanding and managing creative people
• Stages of the creative process: Preparation, Incubation, Illumination & Verification
• Transforming blocks to creativity
• Creativity for business breakthroughs
• Divergent Thinking Skills for Innovative Leadership

Unit 4: The New Leader:

• Psychological principles of leadership
• Theories of leadership
• Leadership for managing performance
• Transactional leadership & transformational leadership
• Visionary & competent leadership
• Developing leadership integrity
• Innovative leadership for excellent performance
• Being Prepared to Lead

Unit 5: Managing for Excellence:

• Development of Vision, Mission, Key Goals and Key Processes
• Optimizing the leader's natural strengths
• Integrity & Compassion for Accountable Leadership
• Leadership for Performance Management
• Managing Change and getting others involved
• Leading by example
• Inspirational Leadership