Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Management & Leadership Courses

The Management & Leadership Development Programme


A management position requires the holder to perform many roles simultaneously: strategist, team-builder, innovator, decision-maker, mentor, and leader. Success at a management level involves integrating the requirements of these roles with confidence and assurance. This uniquely designed course offers existing Supervisors, Team Leaders & professionals, and those being prepared for promotion to a senior level, the opportunity to develop the awareness, understanding, knowledge, and skills which will enable them to maximize their performance and success in today’s fast-changing and demanding business environment.

Targeted Groups:

  • Managers
  • Supervisors
  • Team leaders
  • Employees who being prepared for promotion to a managerial or supervisory role

Course Objectives:

At the end of this course the participants will be able to:

  • Understand their leadership strengths and weaknesses
  • Gain an honest and accurate awareness of their self
  • Monitor and adapt their emotions and behaviors for their benefit and that of their Team & Department
  • Have a positive influence on the emotions and motivation of others
  • Create an atmosphere that fosters emotional intelligence
  • Adaptability in dealing with different personalities
  • Understand and apply the psychology of leadership
  • Study the design of visionary strategic plans
  • Consider how to translate strategic plans into action plans
  • Examine a model for organizational self-assessment
  • Provide insights into strategic planning problems to avoid
  • Develop a vision for their area of responsibility
  • Highlight examples of strategic success and failure
  • Understand the nature of the organizational life cycle
  • Provide insights into productive contingency planning
  • Improve teamwork and teambuilding skills through greater emotional intelligence
  • Enhance cooperation through better relationship building skills
  • Develop a emotionally intelligence work environment
  • Learn how to cultivate emotional intelligence competencies
  • Manage their emotions & emotions of others
  • Understand the different personality styles
  • Focus on the challenges and opportunities of the future

Targeted Competencies:

  • Leadership skills
  • Team management
  • Strategic planning
  • Emotional Intelligence
  • Communication skills

Course Content:

Unit 1: Introduction to Emotional Intelligence:

  • Understanding emotional intelligence & its components
  • Significance of EQ to effective leadership
  • Importance of perception
  • Attitudes & behavior of leaders
  • Consequences of low EQ to personal effectiveness
  • Removing emotional blind spots

Unit 2: Psychology of Leadership:

  • Theories of leadership
  • Importance of self-concept
  • Understanding personality styles
  • Optimizing our personality strengths
  • Adaptability in dealing with different personalities
  • Task versus relationship-oriented leadership

Unit 3: Apply Psychology in Leading in an Emotionally Intelligent Way:

  • Enhancing self-awareness
  • Empathy: Increase your level of social awareness
  • Delegating tasks and responsibilities
  • Influencing and inspiring people
  • Identifying personality disorders
  • Managing difficult behavior & poor performance

Unit 4: Building an Emotionally Intelligent Team-based on Psychological Principles:

  • Importance of EQ to team effectiveness
  • Motivating a high-performance team
  • Building unified teams
  • EQ for building trusting relationships
  • Conflict resolution for promoting consensus & collaboration
  • Increase the EQ of your teams & entire organization

Unit 5: Communication for Successful Leadership:

  • Giving & receiving feedback
  • Psychology of persuasion
  • Creating an inspiring vision
  • Solving people problems at work
  • Non-alienation for high EQ leadership
  • Developing leadership integrity

Unit 6: The Strategic Planning Process:

  • Achieving competitive advantage by developing flexibility
  • Intelligence gathering for SWOT analysis
  • Formulating strategy and managing change
  • Mission statement, preparing for the future
  • Market analysis and contingency planning
  • Transforming the organization; strategy implementation and monitoring

Unit 7: Assessing The Current State of The Organization:

  • Leadership and strategic planning with customer and market focus
  • Measurement, analysis and knowledge management
  • Human resources and process management for business results

Unit 8: Avoiding The Pitfalls of Strategic Planning:

  • Lack of vision, captured by the past or lured into complacency by success
  • Inability to evaluate fresh ideas, denying the truth and thinking inside the box
  • Strategic drift

Unit 9: Personal Strategic Planning:

  • Personal goal setting, creating a personal strategic plan
  • Developing inspiration and gathering support
  • Overcoming adversity by leveraging your skills and building on success

Management & Leadership Courses
The Management & Leadership Development Programme (ML1105)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966