Management & Leadership Seminars

Office Management & Effective Administration Skills



The Course

Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology and an increasingly diverse work force, bring challenges and also opportunities for growth. This dynamic and indepth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively and effectively.

In this programme you will learn how to:

  • prioritise your daily responsibilities to achieve maximum output
  • streamline your work practices and office environment
  • communicate effectively and assertively at all levels
  • understand yourself and others thereby improving interactions and relationships
  • use techniques to help you think creatively, solve problems, plan, and make decisions

The Goals

Participants attending the programme will:

  • learn how to prioritise and cope with multiple tasks
  • learn how to think as a manager – planning, making decisions and solving problems
  • learn how to improve their communication skills to enhance their relationships
  • learn to manage your thoughts and feelings and improve self-confidence
  • learn how to be assertive and therefore more effective in the workplace
  • understand and develop intrapersonal and interpersonal skills

The Process

The programme will be interactive and practical; with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. There will also be opportunity to practice assertive communication skills through role play and to present a presentation towards the end of the week.

The Benefits

  • Substantial increase in motivation and confidence
  • In-depth understanding of the principles and practices of successful office managers
  • More calm and satisfying work life through stress management and self-awareness
  • Greater self-respect and communication impact through learning to speak assertively
  • Overcoming fear of public speaking and creating an effective presentation
  • Knowing how to get organised and stay on top of your tasks and time

The Results

  • More proactive confident team players
  • Increased creativity and productivity
  • More motivated customer focused staff
  • Reduced absenteeism and illness through reduced stress levels
  • Greater harmony through increased self-awareness and interpersonal skills
  • More productive meetings and better time management

The Core Competencies

  • Time Management – prioritizing and productivity
  • Setting up paperwork systems which work
  • Planning, decision making and problem solving skills
  • Communication skills
  • Self Management – including stress management and emotional intelligence

The Programme Content

 

Day One

Taking Control of your Work Life

  • Understanding and clarifying purpose, vision and mission
  • The secret to working smarter rather than harder
  • Controlling, prioritising and organising your work
  • Streamlining your office systems
  • Getting your paperwork under control
  • Making your office user friendly and efficient

Day Two

Essential Administrative Skills

  • Harnessing the power of the mind – through Mind Mapping Techniques
  • Managing larger projects to meet deadlines
  • Planning skills – using a Gannt chart to chart work progress
  • Problem solving techniques
  • Decision Making tools
  • Managing meetings effectively

Day Three

Vital Communication Skills

  • Different styles of communication
  • Learning to be more assertive
  • Win-win conflict resolution
  • Understanding and using body language
  • Understanding gender differences in communication
  • Understanding different personality types and how to deal with them

Day Four

Developing as a professional

  • Listening skills – seeking to understand before being understood
  • Creating a professional image
  • Leadership skills
  • How to make presentations with confidence and power
  • Learn the essentials of planning a presentation
  • Best practices for delivering positive feedback

Day Five

Self-Empowerment and Self-Management

  • Understanding the main causes of stress
  • The signs, symptoms, causes and triggers to stress
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person
  • Continuing Professional Development - where to go from here

UAE (Dubai)

From 8/12/2019 To 12/12/2019 Price: 2500$
From 8/3/2020 To 12/3/2020 Price: 2500$
From 14/6/2020 To 18/6/2020 Price: 2500$
From 20/9/2020 To 24/9/2020 Price: 2500$
From 22/11/2020 To 26/11/2020 Price: 2500$

Egypt (Cairo)

From 12/4/2020 To 16/4/2020 Price: 2500$
From 9/8/2020 To 13/8/2020 Price: 2500$
From 6/9/2020 To 10/9/2020 Price: 2500$

Jordan (Amman)

From 22/12/2019 To 26/12/2019 Price: 2500$
From 1/3/2020 To 5/3/2020 Price: 2500$

UK (London)

From 17/2/2020 To 21/2/2020 Price: 4500$
From 10/8/2020 To 14/8/2020 Price: 4500$

Egypt (Sharm El-Sheikh)

From 26/1/2020 To 30/1/2020 Price: 2500$
From 22/11/2020 To 26/11/2020 Price: 2500$

Malaysia (Kuala Lumpur)

From 16/2/2020 To 20/2/2020 Price: 3500$
From 12/7/2020 To 16/7/2020 Price: 3500$
From 8/11/2020 To 12/11/2020 Price: 3500$

Turkey (Istanbul)

From 29/12/2019 To 2/1/2020 Price: 3000$
From 8/3/2020 To 12/3/2020 Price: 3000$
From 12/4/2020 To 16/4/2020 Price: 3000$
From 19/7/2020 To 23/7/2020 Price: 3000$
From 22/11/2020 To 26/11/2020 Price: 3000$

France (Paris)

From 8/12/2019 To 12/12/2019 Price: 4500$
From 15/6/2020 To 19/6/2020 Price: 4500$
From 30/11/2020 To 4/12/2020 Price: 4500$

Switzerland (Geneva)

From 23/3/2020 To 27/3/2020 Price: 4500$

Spain (Barcelona)

From 15/12/2019 To 19/12/2019 Price: 4500$
From 27/1/2020 To 31/1/2020 Price: 4500$
From 24/8/2020 To 28/8/2020 Price: 4500$
From 19/10/2020 To 23/10/2020 Price: 4500$

Italy (Rome)

From 22/6/2020 To 26/6/2020 Price: 4500$

Manama (Bahrain)

From 12/1/2020 To 16/1/2020 Price: 2500$
From 16/8/2020 To 20/8/2020 Price: 2500$

Oman(Muscat)

From 13/9/2020 To 17/9/2020 Price: 2500$

Kuwait (Kuwait)

From 4/10/2020 To 8/10/2020 Price: 2500$

Spain (madrid)

From 15/6/2020 To 19/6/2020 Price: 4500$
From 16/11/2020 To 20/11/2020 Price: 4500$

Singapore (Singapore)

From 30/11/2020 To 4/12/2020 Price: 4500$

USA (Boston)

From 21/6/2020 To 25/6/2020 Price: 5000$

Netherlands (Amsterdam)

From 13/4/2020 To 17/4/2020 Price: 4500$
From 26/10/2020 To 30/10/2020 Price: 4500$

Canada (Toronto)

From 23/11/2020 To 27/11/2020 Price: 5000$

Germany (Munich)

From 25/5/2020 To 29/5/2020 Price: 4500$

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