Managing Employee Performance, Behaviour & Attitudes

Introduction:

The key to understand and manage people efficiently is to know something about what makes people think. What determines individual behavior and motivation? This course looks at the underlying assumptions we make about human behaviour and explains them. and how to apply this knowledge to understand how to make Performance management more effective and efficient.

Targeted Groups:

Supervisors
Team leaders
Employees interested to get new skills to improve their profile

Course Objectives:

At the end of this course the participants will be able to:

Understand the human behavior
Understand how the attitude affects behavior and motivation
Manage employee performance
Learn how to be more effective as a manager or supervisor
Get the best out of their people
Develop a clearer picture of their attitudes and behavior, and t
Improve their skills in practical performance management – such as appraisal, discipline and grievance
Achieve results that rely on interaction with other
Develop their confidence and interpersonal skills

Targeted Competencies:

Communication skills
Body language
Interpersonal relationship skills
Performance management
Self-development

Course Content:

Unit 1: Performance and the Individual:

Psychological profiles - Jungian typology and understanding human behavior
How competency frameworks support performance management
Human behavior survey
The Iceberg model to understand behaviour
Models of Performance Management
The JOHARI window

Unit 2: Managing Employee Performance:

Discipline, capability and grievance
Recognizing the difference between capability and conduct issues
The “rules of Natural Justice”
The purposes of discipline
Inefficiency and box markings
Models of motivation and behavior

Unit 3: The Assertiveness Model of Behaviour and Attitudes:

Identifying and recognizing the types of behavior:
Aggressive
Indirectly aggressive
Passive (aggressive)
Assertive
Communication skills
Being proactive with people

Unit 4: Exercises with Behaviour and Attitudes:

Managing performance
The Performance Appraisal Interview
Discipline and grievance case studies and examples
Dealing with discipline and Grievance cases
Case studies – real stories explored and developed

Unit 5: Attitudes and Attitudes to Self:

The Behaviour mirror diagnostic tool
Social styles
Behavior model

Management & Leadership Courses

Managing Employee Performance, Behaviour & Attitudes

Introduction:

Targeted Groups:

Course Objectives:

Targeted Competencies:

Course Content:

Unit 1: Performance and the Individual:

Unit 2: Managing Employee Performance:

Unit 3: The Assertiveness Model of Behaviour and Attitudes:

Unit 4: Exercises with Behaviour and Attitudes:

Unit 5: Attitudes and Attitudes to Self:

Our Training Courses

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