Management & Leadership Seminars

Mastering Supervisory Skills



INTRODUCTION

Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.  

 

PROGRAMME OBJECTIVES

  • extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisation
  • develop a strategy for enhancing the effectiveness of their teams
  • develop a strategy to support and develop the performance of each member of their staff
  • review their personal working practices and managerial style

TRAINING METHODOLOGY

Mastering Supervisory Skills offers a programme which is highly interactive and gives everybody an opportunity to exchange views and learn from each other’s experiences.  The programme also includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments and video training films.

PROGRAMME SUMMARY

Mastering Supervisory Skills covers a wide range of topics relating to the supervisor’s role.  The programme recognises that supervisors not only have to manage their teams but also have to operate in a wider organisational context getting things done through, with and for other teams and departments.  Insights developed during the course will be a particularly useful for second-line supervisors who themselves may have to manage the development of newly appointed supervisors.

PROGRAMME OUTLINE

DAY 1 - Programme introduction/The Supervisor's Role and Competences

  • Programme introduction and objectives
  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept - measuring actual behaviours against the model
  • Understanding organisational culture and
  • Developing  a network of relationships and influence

DAY 2 - Delegation and Management Style/Team-Working and Leadership

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem solving and decision making
  • Managing team  meetings

DAY 3 - Communication Skills/Managing Performance & Relationships

  • Improving communications and  relationships
  • Dimensions of  staff performance
  • Practical motivation
  • Appraisal - case studies in performance management
  • Coaching and developing staff - the skills of on-job training

DAY 4 - Managing Performance & Relationships /Personal Effectiveness &Time Management

  • Assertiveness
  • People problems and problem people
  • Constructive criticism - giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

DAY 5 - Managing change and continuous improvement/action planning

  • Concept of continuous improvement
  • Improving systems and processes - engaging and enthusing the team
  • Creative thinking  techniques
  • Implementing change
  • Influencing skills - making an case and managing the ‘politics’
  • Action planning and programme review

UAE (Dubai)

From 10/11/2019 To 14/11/2019 Price: 2500$
From 9/2/2020 To 13/2/2020 Price: 2500$
From 7/6/2020 To 11/6/2020 Price: 2500$
From 13/9/2020 To 17/9/2020 Price: 2500$

Egypt (Cairo)

From 8/12/2019 To 12/12/2019 Price: 2500$
From 2/2/2020 To 6/2/2020 Price: 2500$
From 12/7/2020 To 16/7/2020 Price: 2500$

Morocco (Casablanca)

From 26/7/2020 To 30/7/2020 Price: 2500$

Jordan (Amman)

From 10/5/2020 To 14/5/2020 Price: 2500$

UK (London)

From 16/3/2020 To 20/3/2020 Price: 4500$
From 22/6/2020 To 26/6/2020 Price: 4500$

Egypt (Sharm El-Sheikh)

From 24/11/2019 To 28/11/2019 Price: 2500$
From 21/6/2020 To 25/6/2020 Price: 2500$

Malaysia (Kuala Lumpur)

From 20/10/2019 To 24/10/2019 Price: 3500$
From 2/2/2020 To 6/2/2020 Price: 3500$
From 26/7/2020 To 30/7/2020 Price: 3500$

Turkey (Istanbul)

From 27/10/2019 To 31/10/2019 Price: 3000$
From 19/1/2020 To 23/1/2020 Price: 3000$
From 26/4/2020 To 30/4/2020 Price: 3000$
From 19/7/2020 To 23/7/2020 Price: 3000$

France (Paris)

From 22/12/2019 To 26/12/2019 Price: 4500$
From 23/3/2020 To 27/3/2020 Price: 4500$

Switzerland (Geneva)

From 20/10/2019 To 24/10/2019 Price: 4500$

Spain (Barcelona)

From 23/3/2020 To 27/3/2020 Price: 4500$
From 27/7/2020 To 31/7/2020 Price: 4500$

Italy (Rome)

From 2/3/2020 To 6/3/2020 Price: 4500$

Manama (Bahrain)

From 17/5/2020 To 21/5/2020 Price: 2500$

Oman(Muscat)

From 15/12/2019 To 19/12/2019 Price: 2500$
From 3/5/2020 To 7/5/2020 Price: 2500$

Kuwait (Kuwait)

From 5/1/2020 To 9/1/2020 Price: 2500$

Spain (madrid)

From 8/12/2019 To 12/12/2019 Price: 4500$
From 9/3/2020 To 13/3/2020 Price: 4500$
From 13/7/2020 To 17/7/2020 Price: 4500$

Singapore (Singapore)

From 6/4/2020 To 10/4/2020 Price: 4500$

USA (Boston)

From 22/12/2019 To 26/12/2019 Price: 5000$
From 19/7/2020 To 23/7/2020 Price: 5000$

Netherlands (Amsterdam)

From 27/10/2019 To 31/10/2019 Price: 4500$
From 16/3/2020 To 20/3/2020 Price: 4500$
From 24/8/2020 To 28/8/2020 Price: 4500$

Canada (Toronto)

From 17/2/2020 To 21/2/2020 Price: 5000$

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