Mastering Supervisory Skills

Introduction:

Mastering Supervisory Skills is an exciting and interactive training program designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business. 

Targeted Groups:

• Supervisors
• Team leaders
• Employees who are potential to be promoted to a supervisory position
• Persons who want to gain supervisory skills to improve their career

Course Objectives:

At the end of this course the participants will be able to:

• Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
• Develop a strategy for enhancing the effectiveness of their teams
• Develop a strategy to support and develop the performance of each member of their staff
• Implement changes and ensure continuous improvement
• Review their working practices and managerial style

Targeted Competencies:

• Leadership skills
• Communication skills
• Managing performance
• Time management
• Delegation skills

Course Content:

Unit 1: The Supervisor's Role and Competences: 

• Action planning
• Roles and responsibilities of the supervisor
• The competency concept - measuring actual behaviors against the model
• Understanding organizational culture
• Developing a network of relationships and influence

Unit 2: Delegation and Management Style:

• Delegation skills and empowerment
• Management style – ‘situational’ & ‘differential’ leadership models
• Group dynamics and team formation
• Conflict and conformity in group situations
• Problem-solving and decision making
• Managing team meetings

Unit 3: Communication Skills:

• Improving communications and relationships
• Dimensions of staff performance
• Practical motivation
• Appraisal - case studies in performance management
• Coaching and developing staff - the skills of on-job training

Unit 4: Managing Performance & Relationships:

• Assertiveness
• People problems and problem people
• Constructive criticism - giving and receiving
• Discipline
• Fundamental principles for time management
• Managing time with other people in mind
• Planning and priority setting
• Interruptions and accessibility
• Understanding stress and managing stressed staff

Unit 5: Managing Change and Continuous Improvement:

• Concept of continuous improvement
• Improving systems and processes
• Engaging and enthusing the team
• Creative thinking techniques
• Implementing change
• Influencing skills - making a case and managing the ‘politics’
• Action planning