: Mercury Training Center
: Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Management & Leadership Courses

Mastering Supervisory Skills


Introduction:

Mastering Supervisory Skills is an exciting and interactive training program designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business. 

Targeted Groups:

  • Supervisors
  • Team leaders
  • Employees who are potential to be promoted to a supervisory position
  • Persons who want to gain supervisory skills to improve their career

Course Objectives:

At the end of this course the participants will be able to:

  • Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
  • Develop a strategy for enhancing the effectiveness of their teams
  • Develop a strategy to support and develop the performance of each member of their staff
  • Implement changes and ensure continuous improvement
  • Review their working practices and managerial style

Targeted Competencies:

  • Leadership skills
  • Communication skills
  • Managing performance
  • Time management
  • Delegation skills

Course Content:

Unit 1: The Supervisor's Role and Competences: 

  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept - measuring actual behaviors against the model
  • Understanding organizational culture
  • Developing a network of relationships and influence

Unit 2: Delegation and Management Style:

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem-solving and decision making
  • Managing team meetings

Unit 3: Communication Skills:

  • Improving communications and relationships
  • Dimensions of staff performance
  • Practical motivation
  • Appraisal - case studies in performance management
  • Coaching and developing staff - the skills of on-job training

Unit 4: Managing Performance & Relationships:

  • Assertiveness
  • People problems and problem people
  • Constructive criticism - giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

Unit 5: Managing Change and Continuous Improvement:

  • Concept of continuous improvement
  • Improving systems and processes
  • Engaging and enthusing the team
  • Creative thinking techniques
  • Implementing change
  • Influencing skills - making a case and managing the ‘politics’
  • Action planning


Egypt (Cairo)
12/12/2021 - 16/12/2021
Euro 2500
Netherlands (Amsterdam)
13/12/2021 - 17/12/2021
Euro 4500
Spain (madrid)
20/12/2021 - 24/12/2021
Euro 4500
Online
2/1/2022 - 6/1/2022
Euro 1250
UAE (Dubai)
16/1/2022 - 20/1/2022
Euro 3700
Netherlands (Amsterdam)
24/1/2022 - 28/1/2022
Euro 4500
Egypt (Sharm El-Sheikh)
30/1/2022 - 3/2/2022
Euro 2500
Spain (madrid)
14/2/2022 - 18/2/2022
Euro 4500
Malaysia (Kuala Lumpur)
27/2/2022 - 3/3/2022
Euro 3500
Egypt (Cairo)
6/3/2022 - 10/3/2022
Euro 2500
Jordan (Amman)
13/3/2022 - 17/3/2022
Euro 2500
Italy (Rome)
14/3/2022 - 18/3/2022
Euro 4500
UK (London)
21/3/2022 - 25/3/2022
Euro 4500
Manama (Bahrain)
27/3/2022 - 31/3/2022
Euro 2500
Spain (Barcelona)
28/3/2022 - 1/4/2022
Euro 4500
Turkey (Istanbul)
3/4/2022 - 7/4/2022
Euro 3000
Online
10/4/2022 - 14/4/2022
Euro 1250
Turkey (Istanbul)
17/4/2022 - 21/4/2022
Euro 3000
Morocco (Casablanca)
18/4/2022 - 22/4/2022
Euro 2500
Switzerland (Geneva)
25/4/2022 - 29/4/2022
Euro 4500
Egypt (Cairo)
8/5/2022 - 12/5/2022
Euro 2500
Singapore (Singapore)
16/5/2022 - 20/5/2022
Euro 4500
Ukraine (Kyiv)
16/5/2022 - 20/5/2022
Euro 3500
UAE (Dubai)
22/5/2022 - 26/5/2022
Euro 3700
France (Paris)
13/6/2022 - 17/6/2022
Euro 4500
Malaysia (Kuala Lumpur)
19/6/2022 - 23/6/2022
Euro 3500
Spain (Barcelona)
20/6/2022 - 24/6/2022
Euro 4500
Canada (Toronto)
11/7/2022 - 15/7/2022
Euro 5000
UAE (Dubai)
17/7/2022 - 21/7/2022
Euro 3700
Oman(Muscat)
24/7/2022 - 28/7/2022
Euro 2500
Spain (madrid)
25/7/2022 - 29/7/2022
Euro 4500
USA (Boston)
25/7/2022 - 29/7/2022
Euro 5000
Netherlands (Amsterdam)
25/7/2022 - 29/7/2022
Euro 4500
Turkey (Istanbul)
31/7/2022 - 4/8/2022
Euro 3000
UK (London)
1/8/2022 - 5/8/2022
Euro 4500
Italy (Rome)
1/8/2022 - 5/8/2022
Euro 4500
Egypt (Cairo)
7/8/2022 - 11/8/2022
Euro 2500
Greece (Athens)
8/8/2022 - 12/8/2022
Euro 4500
Spain (Marbella)
22/8/2022 - 26/8/2022
Euro 4500
Manama (Bahrain)
28/8/2022 - 1/9/2022
Euro 2500
Kuwait (Kuwait)
4/9/2022 - 8/9/2022
Euro 2500
Online
4/9/2022 - 8/9/2022
Euro 1250
Egypt (Sharm El-Sheikh)
25/9/2022 - 29/9/2022
Euro 2500
UK (London)
26/9/2022 - 30/9/2022
Euro 4500
Turkey (Istanbul)
16/10/2022 - 20/10/2022
Euro 3000
UAE (Dubai)
13/11/2022 - 17/11/2022
Euro 3700
France (Paris)
14/11/2022 - 18/11/2022
Euro 4500
Egypt (Cairo)
27/11/2022 - 1/12/2022
Euro 2500
Jordan (Amman)
27/11/2022 - 1/12/2022
Euro 2500
Malaysia (Kuala Lumpur)
27/11/2022 - 1/12/2022
Euro 3500
Online
27/11/2022 - 1/12/2022
Euro 1250