Introduction:
Mastering Supervisory Skills is an exciting and interactive training program designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business.
Targeted Groups:
- Supervisors
- Team leaders
- Employees who are potential to be promoted to a supervisory position
- Persons who want to gain supervisory skills to improve their career
Course Objectives:
At the end of this course the participants will be able to:
- Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
- Develop a strategy for enhancing the effectiveness of their teams
- Develop a strategy to support and develop the performance of each member of their staff
- Implement changes and ensure continuous improvement
- Review their working practices and managerial style
Targeted Competencies:
- Leadership skills
- Communication skills
- Managing performance
- Time management
- Delegation skills
Course Content:
Unit 1: The Supervisor's Role and Competences:
- Action planning
- Roles and responsibilities of the supervisor
- The competency concept - measuring actual behaviors against the model
- Understanding organizational culture
- Developing a network of relationships and influence
Unit 2: Delegation and Management Style:
- Delegation skills and empowerment
- Management style – ‘situational’ & ‘differential’ leadership models
- Group dynamics and team formation
- Conflict and conformity in group situations
- Problem-solving and decision making
- Managing team meetings
Unit 3: Communication Skills:
- Improving communications and relationships
- Dimensions of staff performance
- Practical motivation
- Appraisal - case studies in performance management
- Coaching and developing staff - the skills of on-job training
Unit 4: Managing Performance & Relationships:
- Assertiveness
- People problems and problem people
- Constructive criticism - giving and receiving
- Discipline
- Fundamental principles for time management
- Managing time with other people in mind
- Planning and priority setting
- Interruptions and accessibility
- Understanding stress and managing stressed staff
Unit 5: Managing Change and Continuous Improvement:
- Concept of continuous improvement
- Improving systems and processes
- Engaging and enthusing the team
- Creative thinking techniques
- Implementing change
- Influencing skills - making a case and managing the ‘politics’
- Action planning