Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Management & Leadership Training Courses

The Complete Course on Management & Leadership


Demands to increase effectiveness and efficiency on leaders and managers in today’s current business environment are more prevalent than ever before. A person can become more effective and efficient if they have the desire and willpower to make changes in their work behavior. Certain leadership and management principles, however, must be learned and practiced and these principles do not come naturally. A person learns and develops skills in these areas through a never-ending process of self-study, education, training and experience. In a fast-paced, constantly changing world, personal development is an effective practice a manager must possess to sharpen the wide variety of skills needed to carry out responsibilities and accomplish the organization’s goals.

The purpose of this comprehensive Complete Course on Management and Leadership is to assist persons at all levels in developing or enhancing their ability to lead and manage and achieve extraordinary results.

Targeted Groups:

  • Head of departments
  • Managers among all the managerial levels
  • Supervisors
  • Team leaders
  • Employees who are potential to be promoted to a supervisory or managerial role

Course Objectives:

At the end of this course the participants will be able to:

  • Provide proven methods and cutting edge techniques for taking managerial performance to the next level
  • Enhance skills and abilities which can be put to immediate use in the workplace
  • Articulate an understanding of the role of management and leadership in one’s business
  • Identify best management and leadership practices
  • Understand management and leadership and its role in the development of successful organizations
  • Allow managers to maintain more skills in a wide variety of managerial areas
  • Allow managers to be more effective in achieving organizational objectives
  • Improve skills in interpersonal interaction to practice leadership principles
  • Promote an awareness to realize which techniques are the most effective in any given situation
  • Add personal value and competency for an organizational leader
  • Accomplish strategic change in an organization in a more productive manner
  • Establish organizational and personal decision-making capabilities based on leadership principles
  • Provide opportunities for organizational analysis and the creation of organizational development plans
  • Improve business performance by learning productive, effective and efficient skills
  • Enhance leadership techniques to do work productively with others

Targeted Competencies:

  • Organizational performance with excellence standards
  • Strategic leadership
  • Interpersonal leadership
  • Conflict management
  • Change management
  • Communication skills
  • Change leadership 
  • Creative problem solving
  • Diversity understanding

Course Content:

Unit 1: The Foundation of Management:

  • Understanding what courage is
  • Having the courage to know yourself
  • Choosing the right management style
  • Putting yourself on the line-taking responsibility
  • Overcoming limiting thoughts and behaviors
  • Having the courage to turn your ideas into action

Unit 2: Dealing with Workplace Conflict:

  • Defining organizational conflict
  • Understanding the causes of conflict
  • The Thomas-Kilman Conflict Mode Instrument
  • Dealing with different learning styles
  • Managing conflict effectively
  • Obtaining the benefits of productive disagreement

Unit 3: Managing Organisational Improvement:

  • Focusing on continuous improvement
  • Malcolm Baldrige assessment criteria
  • The role of organizational culture
  • Overcoming resistance to change
  • Coping with risk and risk avoidance
  • Measuring the success of improvement efforts

Unit 4: Leading Motivated Teams:

  • Characteristics of effective teams
  • Characteristics of ineffective teams
  • Managing the factors affecting team performance
  • Supporting team development
  • Understanding team member styles
  • Enhancing team member competencies

Unit 5: Effective Problem Solving:

  • Balancing analytical and creative thinking
  • Effective use of mind mapping
  • Capturing the power of brainstorming
  • Breaking the ten mental locks
  • The four roles of the problem-solving process
  • Treating problems as challenges

Unit 6: Leadership Roles in our Dynamic, Changing Work Culture:

  • Introduction to leadership and the course
  • Identification of strategic principles of leadership skills
  • Challenges leaders face in changing organizations
  • Conditions in the changing culture that require leadership
  • The role of leadership in strategic thinking organizations
  • Understanding the role of organizational change in leadership

Unit 7: Leadership in Organizational Excellence:

  • The role that organization type plays in leadership development
  • Developing a culture of organizational excellence in our work environments
  • Questioning the status quo of productive organizations
  • Leaders modeling the way through personal execution
  • Developing a concept of leadership excellence and customer focus
  • The components of change by implementing a new culture

Unit 8: Open Communication as a Key Leadership Principle:

  • Importance of leadership and communication methods
  • Interpersonal, open communication is two-way
  • Understanding how interpersonal communication preferences differ
  • Communicating empowerment techniques in leadership
  • Leaders need to develop an active listening communication style
  • Communication and interaction openness develops trust

Unit 9: Leadership Resulting from Trusting Interpersonal Relationships:

  • Successful interpersonal interaction develops leaders with trust
  • Characteristics of a leader’s interpersonal interaction
  • Identification of the personal interaction style
  • Individual strengths and challenges of each interpersonal styles
  • Understanding how people work better together using diverse interaction styles
  • Leadership is establishing trust in interpersonal relationships

Unit 10: Developing an Environment of Innovation and Dealing with Reactions to Change:

  • Understanding the leadership benefits of an environment of innovation and improvement
  • Leadership in developing a personal change plan
  • Understanding problems inherent with change
  • Leading others through critical change initiatives
  • Preparing other people for leadership
  • Further readings for sharpening leadership skills

Management & Leadership Training Courses
The Complete Course on Management & Leadership (ML1049)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966