Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Management & Leadership Courses

The Complete Course in Leadership & Management


In a fast-paced ever-changing world the demands on a manager are steadily increasing. To be effective a manager must possess a wide array of skills that can be used to carry out his responsibilities and accomplish the organization’s goals.

Successful managers realize that they must constantly sharpen their skills and add to the competencies they already possess. To sit still and be content means running the risk of becoming out-of-date.

Targeted Groups:

  • Business leaders expected to develop and supervise employees and others through implementing managerial criteria
  • Makers of decisive decisions within the organization that affect productivity and the bottom line
  • Employees needing to accelerate growth and achieve critical business success

Course Objectives:

At the end of this course the participants will be able to:

  • Sharpen their present management skills
  • Insight into the process of further developing their managerial skills
  • Examine the principles of self-management, leadership, and team management
  • Develop new managerial skills and techniques by recognizing key factors in self-management
  • Develop new managerial skills and techniques by recognizing key factors in self-management
  • Understand how to develop a strategic corporate response for effective business initiatives
  • Identify management best practices and principles that lead to productivity
  • Understand the process of performance improvement
  • Consider how to manage the implementation of change
  • Learn how to deal with workplace conflict while understanding the influence of style diversity
  • Determine the basis of effective team performance
  • Examine creative techniques for effective problem solving

Targeted Competencies:

  • Management skills
  • Self-Management
  • Overcoming limitations
  • Change Management
  • Influencing and Performance assessment
  • Teambuilding and Motivation
  • Creative problem solving

Course Content:

Unit 1: The Foundation of Management:

  • Understanding what courage is
  • Having the courage to know yourself
  • Choosing the right management style
  • Putting yourself on the line-taking responsibility
  • Overcoming limiting thoughts and behaviors
  • Having the courage to turn your ideas into action

Unit 2: Dealing with Workplace Conflict:

  • Defining organizational conflict
  • Understanding the causes of conflict
  • The Thomas-Kilman Conflict Mode Instrument
  • Dealing with different learning styles
  • Managing conflict effectively
  • Obtaining the benefits of productive disagreement

Unit 3: Managing Organisational Improvement:

  • Focusing on continuous improvement
  • Malcolm Baldrige assessment criteria
  • The role of organizational culture
  • Overcoming resistance to change
  • Coping with risk and risk avoidance
  • Measuring the success of improvement efforts

Unit 4: Leading Motivated Teams:

  • Characteristics of effective teams
  • Characteristics of ineffective teams
  • Managing the factors affecting team performance
  • Supporting team development
  • Understanding team member styles
  • Enhancing team member competencies

Unit 5: Effective Problem Solving:

  • Balancing analytical and creative thinking
  • Effective use of mind mapping
  • Capturing the power of brainstorming
  • Breaking the ten mental locks
  • The four roles of the problem-solving process
  • Treating problems as challenges

Management & Leadership Courses
The Complete Course in Leadership & Management (ML1047)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966