Management & Leadership Seminars

Advanced Communication and Interpersonal Skills



Program Objectives
By the end of the program, participants will be able to:

  • Identify different approaches to interpersonal relationships.
  • Improve organizational communications.
  • Discover different personal listening styles.
  • Develop skills in building rapport with others.
  • Practice and use assertiveness skills in different situations.
  • Assertively say No and disagree with others.
  • Enhance the ability to influence different personalities.

This Program is designed for:

Employees, supervisors, senior and middle managers who already have good communication skills and want to take them to the next level by developing advanced communication techniques and strategies. This program is worth 25 NASBA CPEs.

Program Outline
Defining Effective Communication:

  • Myths in Communication
  • Elements of Our Communication with Others
  • Communication Windows
  • Identifying Approaches to Interpersonal Relationships
  • Characteristics of Effective Communicators
  • Communicating within Teams
  • Organizational Communication

The Art of Listening:

  • The Personal Listening Profile
  • Identifying Listening Approaches
  • Active Listening Techniques
  • Effective Listening and Paraphrasing
  • The Use of Clarification Techniques

Understanding Others Filter Systems:

  • Internal Representational Systems
  • Eliciting Meta Programs
  • Building Rapport with Others
  • The Heart of Effective Persuasive Communication
  • Using Questions as Probes

Assertiveness Skills:

  • Definition of Assertiveness
  • The Power of Self Talk
  • Assertive Rights and Corresponding Responsibilities
  • Learning How to Say No
  • Feedback and Assertiveness
  • Ten Activities to Practice Assertive Behavior

Influencing Others:

  • Secret of Influencing
  • What Makes an Effective Influencer
  • Influencing through Rapport
  • Sources of Individual Power
  • Understanding Influencing Styles
  • A Recipe for Successful Influencing
  • Influencing Different Personalities

UAE (Dubai)

From 7/6/2020 To 11/6/2020 Price: 2500 Euro
From 26/7/2020 To 30/7/2020 Price: 2500 Euro
From 25/10/2020 To 29/10/2020 Price: 2500 Euro

Egypt (Cairo)

From 9/8/2020 To 13/8/2020 Price: 2500 Euro
From 11/10/2020 To 15/10/2020 Price: 2500 Euro

Morocco (Casablanca)

From 19/4/2020 To 23/4/2020 Price: 2500 Euro

Jordan (Amman)

From 18/10/2020 To 22/10/2020 Price: 2500 Euro

UK (London)

From 1/6/2020 To 5/6/2020 Price: 4500 Euro
From 21/9/2020 To 25/9/2020 Price: 4500 Euro

Egypt (Sharm El-Sheikh)

From 31/5/2020 To 4/6/2020 Price: 2500 Euro
From 2/8/2020 To 6/8/2020 Price: 2500 Euro

Malaysia (Kuala Lumpur)

From 23/8/2020 To 27/8/2020 Price: 3500 Euro
From 29/11/2020 To 3/12/2020 Price: 3500 Euro

Turkey (Istanbul)

From 14/6/2020 To 18/6/2020 Price: 3000 Euro
From 20/9/2020 To 24/9/2020 Price: 3000 Euro
From 20/12/2020 To 24/12/2020 Price: 3000 Euro

France (Paris)

From 18/5/2020 To 22/5/2020 Price: 4500 Euro
From 14/9/2020 To 18/9/2020 Price: 4500 Euro

Switzerland (Geneva)

From 7/9/2020 To 11/9/2020 Price: 4500 Euro

Spain (Barcelona)

From 1/6/2020 To 5/6/2020 Price: 4500 Euro
From 21/12/2020 To 25/12/2020 Price: 4500 Euro

Italy (Rome)

From 21/9/2020 To 25/9/2020 Price: 4500 Euro

Manama (Bahrain)

From 2/8/2020 To 6/8/2020 Price: 2500 Euro

Oman(Muscat)

From 6/9/2020 To 10/9/2020 Price: 2500 Euro

Spain (madrid)

From 24/8/2020 To 28/8/2020 Price: 4500 Euro

Singapore (Singapore)

From 23/11/2020 To 27/11/2020 Price: 4500 Euro

Netherlands (Amsterdam)

From 3/8/2020 To 7/8/2020 Price: 4500 Euro

Canada (Toronto)

From 14/12/2020 To 18/12/2020 Price: 5000 Euro

Germany (Munich)

From 6/7/2020 To 10/7/2020 Price: 4500 Euro

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