Program Objectives
By the end of the program, participants will be able to:
Identify different approaches to interpersonal relationships.
Improve organizational communications.
Discover different personal listening styles.
Develop skills in building rapport with others.
Practice and use assertiveness skills in different situations.
Assertively say No and disagree with others.
Enhance the ability to influence different personalities.
This Program is designed for:
Employees, supervisors, senior and middle managers who already have good communication skills and want to take them to the next level by developing advanced communication techniques and strategies. This program is worth 25 NASBA CPEs.
Program Outline
Defining Effective Communication:
Myths in Communication
Elements of Our Communication with Others
Communication Windows
Identifying Approaches to Interpersonal Relationships
Characteristics of Effective Communicators
Communicating within Teams
Organizational Communication
The Art of Listening:
The Personal Listening Profile
Identifying Listening Approaches
Active Listening Techniques
Effective Listening and Paraphrasing
The Use of Clarification Techniques
Understanding Others Filter Systems:
Internal Representational Systems
Eliciting Meta Programs
Building Rapport with Others
The Heart of Effective Persuasive Communication
Using Questions as Probes
Assertiveness Skills:
Definition of Assertiveness
The Power of Self Talk
Assertive Rights and Corresponding Responsibilities
