Management & Leadership Seminars

Simplification of Work Processes and Procedures

The Course

All business activities are governed by work procedures. Much effort is spent on looking at how to establish and carry out procedures, and, while this is important, it sometimes overshadows the importance of effectively capturing and documenting the optimum method of carrying out the procedure.

This practical course shows how to design, develop, manage, control, implement and monitor work procedures and associated Management System documents such as work instructions, forms, labels and tags. It will also shows how to analyse and simplify procedures.

Unique features of this seminar:

  • Presents a wholistic approach to typical Management System documentation structures, creation, implementation, management and review
  • Focus on the need for clarity and how to achieve it
  • Hands-on procedure and other documentation writing
  • Explains how to analyse procedures in order to simplify them

Training will involve a high level of interaction and delegate participation. The intention is that the trainer will explain issues, using real examples, but will then involve the delegates in discussion, examples and workshops, using the information provided.

The Goals

  • Explain the purpose and advantages of a documented Management System.
  • Explain a typical Management System documentation structure.
  • Provide an understanding of how management documentation (policies, procedures, work instructions etc) are developed.
  • Consider who needs to be involved in the process of developing such documentation.
  • Explain the sections in each type of document, and the purpose and content of each section.
  • Show how to write clearly each type of document, with specific emphasis on procedures.
  • Show how to use process flowcharts in procedure writing.
  • Explain how to analyse process flow charts with the aim of simplifying the procedure.

It will be of benefit to:

  • All staff involved in writing procedures or other work process related documents.
  • Those managing the procedure/Management System documentation
  • Those involved in auditing work procedures/documentation

The Benefits

  • Increased understanding of the benefits of using procedures
  • Knowledge on how to develop an appropriate documented Management System
  • Develop authoring skills, which will be useful tools in all types of management system documentation creation, to help ensure concise, accurate and complete documents.
  • Ability to analyse and improve procedures and work instructions
  • Understand the importance of managing and auditing the Management System documentation

The Results

This programme will provide you with the skills to enable you to:

  • Apply a logical methodology to the structure of work and Management System documentation.
  • Expand the expertise of personnel involved in developing simple procedures and other Management System documentation allowing project and general management teams to be more effective.
  • Assist in the planning and development of management system documentation.
  • Develop and implement common optimal ways of working resulting in increased effectiveness and efficiency.
  • Begin to monitor the effective implementation of the Management System.
  • Analyse and improve procedures.

The Core Competencies

  • Understanding the purpose of Management Systems and their documentation
  • Developing an appropriate structure of Management System documentation
  • Developing effective procedures, policies and other documentation types
  • Evaluating, analysing and improving Management System documentation

The Programme Content


Day One

Introduction: The Business Need for Procedures

  • Introduction
  • Management Systems: Why we need them and what they are
    • What all organisations need to do
    • Customers and meeting their requirements
    • The 5 main work quality issues
    • Management systems concepts
    • The need for documentation
  • Management System Structure
  • Policies
  • Purpose, customers and content
  • Writing policies

Day Two

Designing and Developing Procedures

  • Preparing to document the Management System
  • Procedures part 1
    • Purpose, customers and content
    • Writing procedures
  • Guidance on writing clear, concise procedures
  • Procedures part 2

Day Three

Documentation Standards and Control

  • The influence of ISO9001 and other related standards
  • Work instructions
    • Purpose, customers and content
    • Writing work instructions
  • The Management and control of Documents
  • Forms:
  • Purpose, customers and content
  • Developing forms
  • Purpose, customers and content
  • Designing Tags and labels
  • Electronic tagging
  • Tags & labels
  • Records: what they are and their importance

Day Four

Analysing and Simplifying Procedures

  • The use of Flowcharts
    • The problem with text and how the flowchart solves it
    • What is a flowchart
    • Flowchart symbols
    • How to draw a flowchart
    • How to interpret a flow chart
    • Value added maps
    • Functional Deployment
  • The eleven steps to analysing and simplifying procedures

Day Five

Planning System Development & Ensuring its Integrity

  • Planning the development of a Management System
    • The need for a plan
    • Which procedures do we write first? why?
    • Management support
    • Documentation lifecycle
  • Management System review: the power of auditing


UAE (Dubai)

From 26/4/2020 To 30/4/2020 Price: 2500 Euro
From 23/8/2020 To 27/8/2020 Price: 2500 Euro
From 13/12/2020 To 17/12/2020 Price: 2500 Euro

Egypt (Cairo)

From 23/8/2020 To 27/8/2020 Price: 2500 Euro

Morocco (Casablanca)

From 5/4/2020 To 9/4/2020 Price: 2500 Euro

Jordan (Amman)

From 7/6/2020 To 11/6/2020 Price: 2500 Euro
From 6/12/2020 To 10/12/2020 Price: 2500 Euro

UK (London)

From 20/4/2020 To 24/4/2020 Price: 4500 Euro
From 29/6/2020 To 3/7/2020 Price: 4500 Euro
From 28/9/2020 To 2/10/2020 Price: 4500 Euro

Egypt (Sharm El-Sheikh)

From 14/6/2020 To 18/6/2020 Price: 2500 Euro
From 16/8/2020 To 20/8/2020 Price: 2500 Euro

Malaysia (Kuala Lumpur)

From 5/4/2020 To 9/4/2020 Price: 3500 Euro
From 17/5/2020 To 21/5/2020 Price: 3500 Euro
From 11/10/2020 To 15/10/2020 Price: 3500 Euro

Turkey (Istanbul)

From 17/5/2020 To 21/5/2020 Price: 3000 Euro
From 9/8/2020 To 13/8/2020 Price: 3000 Euro
From 29/11/2020 To 3/12/2020 Price: 3000 Euro

France (Paris)

From 28/9/2020 To 2/10/2020 Price: 4500 Euro

Spain (Barcelona)

From 20/7/2020 To 24/7/2020 Price: 4500 Euro
From 30/11/2020 To 4/12/2020 Price: 4500 Euro

Italy (Rome)

From 14/12/2020 To 18/12/2020 Price: 4500 Euro

Manama (Bahrain)

From 7/6/2020 To 11/6/2020 Price: 2500 Euro
From 6/9/2020 To 10/9/2020 Price: 2500 Euro


From 26/4/2020 To 30/4/2020 Price: 2500 Euro

Kuwait (Kuwait)

From 7/6/2020 To 11/6/2020 Price: 2500 Euro

Spain (madrid)

From 27/4/2020 To 1/5/2020 Price: 4500 Euro
From 21/9/2020 To 25/9/2020 Price: 4500 Euro

Singapore (Singapore)

From 9/11/2020 To 13/11/2020 Price: 4500 Euro

USA (Boston)

From 24/5/2020 To 28/5/2020 Price: 5000 Euro

Netherlands (Amsterdam)

From 13/7/2020 To 17/7/2020 Price: 4500 Euro

Canada (Toronto)

From 20/4/2020 To 24/4/2020 Price: 5000 Euro

Germany (Munich)

From 15/6/2020 To 19/6/2020 Price: 4500 Euro

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