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Writing Effective Policies & Procedures Training Course


All business activities are governed by writing policies and procedures. Much effort is spent on looking at how to draft documents. While this is important, it sometimes overshadows the importance of the Policy or Procedure and related documents such as Specifications and Standards.

The course policy and procedure writing certification will look at how these documents are created and some of the main clauses that appear in them, all using real examples wherever possible.

The course policy and procedure writing certification will then consider methods to be used in drafting Policies and Procedures, particularly how to avoid ambiguity and uncertainty. This area generates large numbers of errors, and the course aims to reduce the frequency of such mistakes and associated disputes.

Proficiency in Policy and Procedure Writing

Understanding how to create policies and procedures that are both effective and align with your organizations goals is a crucial skill. Training in writing policies and procedures facilitates better compliance, clear communication, and the establishment of authoritative guidelines within an organization.

This instruction, often called a procedure writing course or policy writing training, empowers participants to become proficient policy writers capable of creating well-structured and comprehensive documents.

Whether through procedure writing training or acquiring policy and procedure certification, the expertise gained in this course is an essential asset to any professional involved in public policy writing or corporate governance.

Targeted Groups

  • Quality Assurance Professionals
  • Human Resource Professionals
  • Policies Owners and Writers
  • Managers at all levels who wish to consolidate, refresh, and reinforce their knowledge and skills

Course Objectives

At the end of this policy and procedure writing certification course, the participants will be able to:

  • Increase recognition of the use of Policy and Procedures.
  • Develop drafting skills, which will be valuable tools in all types of documents.
  • Improve clarity of expression in documents.
  • Increase working knowledge of implications and potential problems with Policy and Procedures.
  • Better awareness of the commercial impact of drafting issues.
  • Improve the ability to reduce the risks.
  • Gain an opportunity to review Policies and Procedures and understand their importance to business.
  • Obtain the ability to get a broad view of the importance of Policy and Procedures and similar documents and their role in organizational management.
  • Understand the different roles of documents.
  • Learn drafting skills that will be usable in a wide range of situations.
  • Have the chance to practice drafting skills in a non-threatening environment.
  • Improve their strategic thinking on how to develop Policy and Procedures documents.
  • Learn practical techniques for the drafting of Policies and Procedures.
  • Identify where things can go wrong and learn how to avoid problems or mitigate their effects through well-drafted documents and good management.

Targeted Competencies

  • Report writing skills.
  • Implementation of procedures.
  • Project management skills.
  • Management techniques and practices.
  • Specialist Policy knowledge and awareness.
  • Preparation and planning skills.
  • Problem-solving and analytical thinking.
  • In-depth knowledge of the critical aspects of writing proper Policies and Procedures.

Course Content

Unit 1: Introduction to Policy & Procedure Writing

  • Why they are essential.
  • What makes a good policy?
  • The structure of Policy and Procedures.
  • Writing styles.
  • Incorporation of other documents.

Unit 2: The Governance and Roles Involved in Policy

  • The Role of Policy and Procedures.
  • What needs to be included?
  • Who needs to be involved?
  • The review process.
  • The approval process.
  • Publication.

Unit 3: How to Implement Policy & Procedures

  • Review of examples of Policy and Procedures.
  • Avoiding ambiguity.
  • Standards – ISO.
  • Communications.
  • How to ensure staff compliance.
  • Maintenance.

Unit 4: Drafting Policy & Procedure

  • Drafting guides.
  • Best practice.
  • Useful tips.
  • Effective writing.
  • Commercials.
  • Drafting exercises based on the documents reviewed.

Unit 5: Implementation of Policy & Procedures

  • Change Management strategies to ensure effective implementation.
  • Differentiate between visual clarity and visual clutter.
  • Enabling users to locate information efficiently.
  • Publication formats and related technology.
  • Checklist: Is your document format designed for readability?
  • Coordinating and communicating the changes.

Unit 6: Evaluation

  • Management of the Revision cycle.
  • Evaluating the need for changes in policy or procedure.
  • Revisions with minimum disruptions inclusive of acceptance.
  • Do’s and don’ts of electronic policies and procedures.
  • Case Studies on Policies and Procedures.


Unlock Expertise with Quality Management & ISO Training Courses
Writing Effective Policies & Procedures Training Course (QA)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.