Istanbul-Turkey: +905395991206 - Amman-Jordan: +962785666966 - London (UK): +447481362802

Engineering, Oil and Gas Courses

The Complete Course on Facilities Management


Facilities like buildings, utility plants, power & water distribution networks, production plants, parking lots and landscaping become more and more flexible, complex and expensive. That is why Facilities Management is a huge business nowadays. It is one of the largest budget expenses and therefore one of the major sources of cost savings. However not at all costs, because facilities are a major asset too.

This course shows you how to apply the Best Practices to organize and manage a facilities department as a successful “business within a business”. The goal is to operate and maintain the facilities effectively and efficiently, to integrate function, people and place. The course is about finding the right balance between asset performance (functionality, availability, reliability, safety) and costs, about the right balance between operating and maintaining the facilities in-house or contracting it out.

Targeted Groups:

  • Facilities managers
  • Building managers
  • Risk department
  • Administration department
  • People who interested to gain such great knowledge in facilities management. 

Course Objectives:

At the end of this course the participants will be able to:

  • Understand the basic factors of facilities management
  • Evaluate the current state of the delegates’ facilities management process
  • Learn what best practices are available and best proper for implementation in the participants’ organization
  • Understand the need for a proper operational & maintenance control center
  • Learn how to draw up a (preventive) maintenance concept, based on risk
  • Improve strategies to decide when and what to contract out
  • Accomplish an outsourcing strategy which helps you in realizing better results
  • Understand the different contract types and how to apply them
  • Learn how to monitor performance and results
  • Understand how a benchmark study can help in improving the process
  • Learn how to apply best practices
  • Understand how to operate and maintain their facilities as a "business within a business"
  • Learn how to be able to share experience and knowledge with others

Targeted Competencies:

  • Strategic planning
  • Assessing the current state
  • Risk-based maintenance strategy
  • Work planning & control
  • Outsourcing considerations
  • Contract types & contracting cycle
  • Using key performance indicators (KPI)
  • Benchmarking

Course Content:

Unit 1: Overview of Facilities Management:

  • The Facilities Management process
  • Facilities Management as "a business within a business"
  • Facilities planning
  • Facilities realization
  • Facilities operations & maintenance
  • Individual assessment - the current state of your facilities management process

Unit 2: The Basic Elements of Facilities Management:

  • Strategic & annual planning
  • Design, build, and maintain recycle
  • Operations & Services
  • Work planning & control
  • Maintenance & repair
  • Information management

Unit 3: Preventive Maintenance & Maintenance Strategy:

  • Understanding risk
  • Risk-Based Maintenance - the methodology
  • Seven steps in developing an efficient and risk-based maintenance strategy
  • Defining maintenance tasks
  • Case study
  • Typical inspection & maintenance tasks for utilities

Unit 4: Outsourcing and Contracting:

  • What to outsource and what not
  • Choosing the right contractor
  • How to manage this
  • Contract types
  • The contracting cycle
  • Service level agreements

Unit 5: Performance Monitoring & Benchmarking:

  • Continuous improvement
  • Target setting as a starting point
  • Monitoring performance: develop and use Key Performance Indicators
  • The Facilities Management Balanced Scorecard
  • Benchmarking: how to set up a benchmark study

Engineering, Oil and Gas Courses
The Complete Course on Facilities Management (EO1002)


Mercury dynamic schedule is constantly reviewed and updated to ensure that every category is being addressed at least once a month, if not once every week. Please check the training courses listed below and if you do not find the subject you are interested in, email us or give us a call and we will do our best to assist.

Istanbul Office (Turkey) +905395991206

London (UK) +447481362802

Amman (Jordan) +962785666966